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Fluent Support Pro – WordPress Support/Helpdesk Plugin 1.8.0

Original price was: $57.00.Current price is: $9.99.

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  • wd chevron 14 100% Original Product and Virus Free
  • wd chevron 14 Free New Version Lifetime On Single Purchase
  • wd chevron 14 Unlimited Website Usage
  • wd chevron 14 Secure & Easy Payment Process
  • Last Update: 09.Sep.2024
  • Version: 1.8.0

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Description

Fluent Support Pro – Customer Service Made Fast, Fun, and Fluent

Fluent Support Pro is the ultimate support ticketing system for WordPress, designed to provide fast, reliable, and efficient customer support. Built specifically for support engineers, this plugin makes managing customer tickets easy and effective, helping businesses deliver exceptional customer service. Fluent Support Pro leverages advanced technology, such as VueJS and REST API, to provide a Single Page Application (SPA) experience, ensuring instant loading and seamless navigation without any delays.

With Fluent Support Pro, your support team can focus on what matters most—helping customers. It features a powerful set of tools that streamline ticket management, automate workflows, and enhance team collaboration. Whether it’s prioritizing tickets, automating responses, or accessing detailed customer information, Fluent Support Pro ensures your support process is smooth, organized, and stress-free.

Key Features of Fluent Support Pro

Superfast Single Page Application (SPA)

Fluent Support Pro is built as a Single Page Application using VueJS and REST API, providing a lightning-fast user experience. Navigate through different sections without experiencing delays, keeping your support process efficient and responsive.

Intuitive Ticket Management

Manage tickets effortlessly with advanced filtering, sorting, and prioritization options. Agents can filter tickets by various criteria, assign priorities, and track their progress, ensuring no ticket is overlooked and response times are minimized.

Automatic Ticket Assignment

Improve response efficiency by automatically assigning tickets based on specific conditions such as products or customer queries. This automation ensures that tickets reach the right agent quickly, reducing wait times and improving customer satisfaction.

Enhanced Team Collaboration

Fluent Support Pro promotes better team collaboration through features like internal notes, allowing agents to communicate directly within tickets. Saved replies for repetitive queries also streamline responses, saving countless hours and enabling faster ticket resolutions.

Custom Fields for Detailed Insights

Gather more detailed customer information with a variety of custom fields, including checkboxes, radio buttons, WooCommerce orders, and more. Custom fields provide deeper insights into customer needs, enabling more personalized and effective support.

Workflow Automation

Automate your support workflow with condition-based triggers that execute predefined actions based on user activities. This feature reduces the need for manual intervention, allowing your team to focus on more complex support issues.

In-Depth Customer Insights

Fluent Support Pro provides a comprehensive view of your customers directly within the ticket interface. Access details such as purchase history, LMS progress, and CRM profiles, allowing your agents to provide more tailored support.

Email Ticketing System

Make it easy for customers to open support tickets via email without requiring them to sign up. Fluent Support Pro handles email-to-ticket conversion and manages replies directly from the admin dashboard, simplifying the support process for both agents and users.

Additional Features

  • Unlimited Support Agents and Tickets: Scale your support operations without limitations, accommodating as many agents and tickets as your business needs.
  • Customizable Email Notifications: Tailor email notifications to fit your branding and communication style, keeping your customers informed at every step.
  • Product-Based Agent Assignment: Assign agents to specific products, ensuring customers receive expert support tailored to their needs.
  • Advanced Filtering and Sorting: Quickly locate tickets with advanced filtering and sorting options, enhancing agent productivity.
  • Reply via Slack and Telegram: Extend your support channels by allowing agents to respond directly via Slack and Telegram, making support accessible from multiple platforms.
  • Guest Tickets Without Login: Allow guests to submit tickets without needing to log in, lowering barriers to support access.
  • Bulk Ticket Replies: Save time by responding to multiple tickets simultaneously, perfect for handling common issues efficiently.
  • On-the-Go Responses: Provide quick responses from any device, ensuring that support is available anytime, anywhere.
  • Priority Management: Manage ticket priorities effectively, ensuring urgent issues are addressed promptly.
  • Activity Logs: Track all actions taken on tickets with detailed activity logs, providing transparency and accountability.
  • Performance Reports: Monitor agent performance and overall support efficiency with comprehensive reporting tools.

Complete Features List

  • Superfast SPA built with VueJS and REST API
  • Intuitive ticket management with advanced filtering and sorting
  • Automatic ticket assignment based on products or other criteria
  • Enhanced team collaboration with internal notes and saved replies
  • Custom fields for additional customer insights
  • Workflow automation with condition-based triggers
  • In-depth customer details within the ticket interface
  • Email ticketing system for easy customer access
  • Unlimited support agents and tickets
  • Customizable email notifications
  • Product-based agent assignment
  • Reply via Slack and Telegram
  • Guest ticket submission without login
  • Bulk ticket replies
  • On-the-go response capability
  • Priority management for ticket handling
  • Activity logs for tracking ticket actions
  • Performance reporting and analytics

Fluent Support Pro is designed to transform your customer service operations by providing a fast, flexible, and feature-rich support system. With its powerful tools and seamless integration into WordPress, it ensures that your support team can deliver high-quality service that delights your customers and enhances your brand’s reputation.

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