SupportCandy Schedule Tickets Addon 3.0.8

SupportCandy Schedule Tickets Addon

The SupportCandy Schedule Tickets Addon brings powerful automation to your support system by allowing you to create tickets on a recurring schedule. Whether it’s for maintenance, follow-ups, or routine operations, this addon ensures that no task is forgotten by automatically generating tickets at defined intervals—saving time and improving operational consistency.

🔑 Key Features

🕒 Automated Ticket Scheduling

Automatically generate support tickets at set intervals (daily, weekly, monthly, etc.). Perfect for recurring tasks such as:

• System checks

• Maintenance routines

• Customer follow-ups

• SLA reminders

📝 Customizable Ticket Fields

Define recurring ticket content using both:

• Standard ticket form fields (e.g., subject, description, priority)

• Agent-only fields, allowing internal notes or preset instructions for your team

🔁 Flexible Recurrence Settings

Choose how frequently the tickets should be created:

• Daily

• Weekly

• Monthly

• Custom intervals to suit any workflow

✅ Streamlined Task Management

Automatically handle repetitive or scheduled tasks without needing to manually create a ticket every time, helping your team stay on track.

⚙️ User-Friendly Setup

Intuitive interface makes configuring schedules fast and easy—no coding or advanced configuration needed.

💡 Benefits of the Schedule Tickets Addon

• Boosts Efficiency
  Save your team time by automating repetitive ticket creation, allowing agents to focus on solving issues rather than tracking tasks.

• Ensures Consistency
  Never miss a routine task again—recurring tickets help maintain a consistent workflow and accountability.

• Supports Custom Workflows
  Flexible scheduling options allow you to tailor the system to your organization’s internal processes and recurring needs.

• Promotes Proactivity
  Keeps your team ahead of schedule by proactively initiating routine tasks before they’re forgotten or overdue.

✅ Features at a Glance

• Automatically generate recurring tickets

• Support for daily, weekly, monthly, or custom intervals

• Use standard and agent-only fields for customized ticket content

• Easy, code-free setup and configuration

• Ideal for recurring tasks like maintenance and follow-ups

The SupportCandy Schedule Tickets Addon is an essential tool for any organization seeking to automate routine support operations and keep tasks on schedule. It transforms manual to-dos into an automated, efficient workflow that keeps your support team proactive and productive.