SupportCandy Satisfaction Survey Addon 3.1.5

SupportCandy Satisfaction Survey Addon

The SupportCandy Satisfaction Survey Addon is a powerful extension designed to collect customer feedback on their support experience, helping your team continuously improve service quality. With customizable surveys, automated delivery, and in-depth analytics, this addon makes it easy to turn customer insights into actionable improvements.

⭐ Key Features

🧩 Customizable Surveys

Build tailored surveys that align with your support goals. Customize questions to gather feedback specific to your team, product, or interaction type.

🔁 Automated Survey Delivery

Surveys are automatically sent to customers after a ticket is resolved, ensuring timely and relevant feedback while minimizing manual follow-up.

✅ Multiple Question Types

Choose from a variety of question formats—including star ratings, multiple-choice, scales, and open-ended fields—to gather comprehensive and meaningful responses.

🎯 User-Friendly Interface

The intuitive design ensures a smooth and quick experience for customers, increasing response rates and the quality of feedback received.

📈 Reporting & Analytics

Access clear, actionable insights through built-in reports. Track satisfaction trends, identify top-performing agents, and uncover areas that need improvement.

💡 Benefits of the Satisfaction Survey Addon

• Improve Customer Experience
  Understand what customers appreciate—and where they encounter friction—so you can fine-tune the support experience.

• Gain Agent-Level Insights
  Evaluate individual agent performance based on direct customer feedback. Recognize strengths and address training needs effectively.

• Data-Driven Decisions
  Use real-time feedback to shape policies, refine workflows, and make strategic changes that enhance customer service.

• Boost Customer Loyalty
  Show customers their voices matter. Listening to and acting on feedback builds trust and fosters long-term loyalty.

✅ Features at a Glance

• Fully customizable satisfaction surveys

• Automatic survey dispatch after ticket closure

• Multiple question formats (ratings, open text, etc.)

• Easy-to-use customer interface

• In-depth reporting and analytics

• Supports agent performance tracking

• Helps build a feedback-driven support culture

The SupportCandy Satisfaction Survey Addon is essential for support teams committed to delivering exceptional customer service. By leveraging direct feedback, you can elevate your support operations, empower your team, and create a customer experience that stands out.