Refund Policy for WordPress TOOLS

At WordPress TOOLS, we are committed to ensuring customer satisfaction with our premium WordPress themes and plugins. We understand that sometimes things may not go as expected, and we aim to address any issues with our products promptly and fairly. Please read our refund policy carefully before making a purchase.

Overview

Our refund policy is designed to offer protection and clarity to our customers while maintaining the integrity of our digital products. Given the nature of digital goods, once a product has been downloaded, we cannot offer a refund. However, there are certain situations where a refund may be considered.

Eligibility for Refunds

Non-Download Issues

  • Failed Download: If you have purchased a product but are unable to download it due to a technical issue on our end, please contact our support team for assistance. If we are unable to resolve the issue, a refund may be issued.

Product Defects

  • Defective Product: If a product you purchased is found to be defective or not functioning as described on the product page, please contact us within 14 days of purchase. We will attempt to resolve the issue through support and, if necessary, issue a refund.

Misrepresentation

  • Product Misrepresentation: If a product is significantly different from its description on the product page, please contact our support team. We will review the case and, if appropriate, issue a refund.

Non-Eligibility for Refunds

Downloaded Products

  • No Refunds After Download: Once a product has been downloaded, it is not eligible for a refund. We advise customers to thoroughly read the product descriptions and requirements before making a purchase.

Change of Mind

  • No Refunds for Change of Mind: We do not offer refunds if you change your mind after purchase. Please ensure that you understand what you are buying by reviewing the product details carefully.

Refund Process

Steps to Request a Refund

  1. Contact Support: If you believe you are eligible for a refund, please contact our support team at wordpress@frqtools.com with your order details and a description of the issue.
  2. Review: Our team will review your request and may ask for additional information or evidence of the issue.
  3. Resolution: We will attempt to resolve the issue through technical support. If a resolution is not possible, we will process your refund.

Refund Timeframe

  • Processing Time: Refunds are typically processed within 5-10 business days after approval.
  • Notification: You will receive an email notification once your refund has been processed.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact us.

Conclusion

Thank you for choosing WordPress TOOLS for your WordPress theme and plugin needs. We value your business and are committed to providing high-quality products and excellent customer service. If you have any concerns or issues with your purchase, please reach out to us, and we will do our best to assist you.

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