Support Board for WordPress

Support Board is a powerful WordPress plugin designed to enhance and streamline customer communication through the use of artificial intelligence-driven bots and an integrated chat system. This plugin connects seamlessly with widely-used platforms like Slack and Dialogflow, enabling businesses to communicate efficiently with their users while automating routine tasks. Whether you’re looking to improve customer service or save valuable time, Support Board is equipped with a range of features that make managing customer interactions both intuitive and effective.

Overview

Support Board is a comprehensive solution for businesses aiming to improve their customer communication experience. It combines the flexibility of AI-driven bots with an intuitive chat system, making it easier than ever to engage with customers. The plugin can be integrated into Slack for real-time conversations and utilizes Google Dialogflow for advanced chatbot functionalities. This blend of features allows you to automate responses, understand customer needs more effectively, and provide faster support, all while maintaining a seamless user experience.

Key Features

AI-Driven Bots

Support Board enables the automation of customer communication with AI bots, allowing for faster and more accurate responses. The integration with Google Dialogflow ensures rich, conversational messaging that can handle common customer queries without the need for human intervention.

Slack Integration

With Slack integration, customer support can be managed directly from the platform you already use. Whether for internal discussions or real-time customer communication, Slack provides a familiar interface, helping your support team respond quickly to user inquiries.

Quick and Easy Installation

The Support Board plugin is designed for quick setup, allowing you to get started within minutes. It’s fully compatible with the latest WordPress versions and works efficiently with Multisite installations, making it a great option for businesses of any size.

Multilingual Compatibility

Designed to work in multilingual environments, Support Board ensures that you can communicate with customers in their preferred language. This feature is especially useful for businesses with a global user base.

Auto Sync for Users and Agents

The plugin automatically synchronizes users and agents, ensuring up-to-date information and streamlining communication. This feature simplifies team management, allowing agents to focus on customer support instead of managing user data.

Log-in Status Detection

Support Board can detect the log-in status of users, providing real-time insights and helping agents provide more personalized and efficient support.

Import Existing Users

Easily import existing users into the system, making transitions smooth and effortless. This feature ensures that your customer database is always up to date without any manual work.

Progressive Web App (PWA) Ready

Support Board includes support for Progressive Web Apps (PWA), allowing users to experience fast, reliable, and engaging interactions with your website, even on mobile devices.

WordPress Admin Restrictions

Agents can be restricted from accessing the WordPress admin area, ensuring security while allowing agents to focus solely on customer support.

Deep Website Data Integration

The plugin is capable of pulling data directly from your WordPress site, providing context-aware responses and enhancing the bot’s understanding of posts, products, and other custom post types.

Benefits

• Improved Efficiency: Automate routine tasks with AI bots, allowing your support team to focus on more complex inquiries.
• Seamless Platform Integration: Work with the platforms you already use, such as Slack and Dialogflow, for more efficient support.
• Faster Response Time: Automate common queries and route requests to the right team members instantly.
• Global Reach: Multilingual compatibility means that you can serve a global audience without additional tools.
• Secure and Customizable: Manage agents’ access and ensure that your customer data is always secure.

Complete Feature List

• AI-driven chatbots with Dialogflow integration
• Slack integration for real-time communication
• Quick and easy installation
• Fully tested with the latest WordPress versions
• Multilingual support
• Multisite compatibility
• Automatic user and agent synchronization
• Log-in status detection
• User import capabilities
• Progressive Web App (PWA) support
• Option to prevent agents from accessing the WordPress admin area
• Data retrieval from your website
• Understanding of custom post types (e.g., posts, products)
• Additional features coming soon for enhanced functionality

With Support Board, managing customer interactions is easier than ever. This plugin provides everything you need to streamline communication and improve customer satisfaction, all within your WordPress dashboard.